2020! A new year that, for many of us, is accompanied by resolutions, i.e. intentions to improve our lives.
Within HBO-ICT, we spent an entire year on improving the education scheduling.
It’s always a bit scary to be the first: the spotlight is on you and everyone is watching.
Engagement and a desire to improve things is very important.
“We had to deal with some critical issues and we aren’t quite there yet, but people trust the overall process.”